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Trust & Safety

Clients

Overview

At Chala Massage, we’re committed to delivering the highest quality wellness experience. That means ensuring every session is not only relaxing, but also safe, respectful, and comfortable for all. Our goal is to cultivate a space of trust, uphold strong values, and take action when needed. We’re here to support you every step of the way.

Vetted Professionals

Every provider on the Chala Massage platform is licensed, insured, and has passed a comprehensive background check. You can book with full confidence, knowing that your well-being is in the hands of qualified professionals.

Preparing for Your Appointment

Whether it’s your very first massage or you’re a returning client, here are a few simple guidelines to help you get the most out of your experience:

  • Hygiene: Please shower before your session. It’s a sign of courtesy to your therapist and helps enhance your overall experience.

  • Pets: We love pets too! But to help you fully relax, we recommend keeping them in a secure, quiet space during the massage.

  • Substance Use: If you smoke, we kindly ask that the room be aired out beforehand, as some providers may be sensitive or allergic to smoke. Also, alcohol before a massage is not allowed. If signs of intoxication are present, the provider has the right to cancel the session.

  • Mutual Respect: Our therapists are professionals and are required to drape clients appropriately throughout the session. We expect all clients to treat them with kindness and respect at all times.

Communication Is Key

The best way to connect with your provider is through the Chala Massage website. Before your session, feel free to:

  • Let your provider know what areas you’d like to focus on

  • Mention any injuries, allergies, or special needs

  • Share any pre- or post-natal care requirements

  • Provide parking details or access instructions to help them find your location easily

Keeping all communication within our platform also allows us to monitor, support, and resolve any issues efficiently.

Zero Tolerance Policy

We maintain a strict zero tolerance policy regarding sexual misconduct or any inappropriate behavior. Any form of sexual engagement or advances toward a provider is strictly prohibited and will result in immediate removal from the platform.

Reporting a Safety Concern

Your safety matters. If you ever feel uncomfortable before, during, or after a session, you can report your concern confidentially to our Team at:

 [email protected]

Every report is taken seriously and reviewed with care and discretion.

Providers

Overview

At Chala Massage, we’re committed to delivering the highest quality wellness experience. That means ensuring every session is not only relaxing, but also safe, respectful, and comfortable for all. Our goal is to cultivate a space of trust, uphold strong values, and take action when needed. We’re here to support you every step of the way.

Preparing for Your Appointment

Whether it’s your first time providing a professional massage with Chala Massages or you’ve had years of experience, we’ve created a few guidelines for our Providers. We hope that by following these, you will feel prepared and confident going into each session.

 

  • Environment: We encourage our clients to contact their therapist through the app to inform them of any special requirements, but initiating also makes a great first impression. There, you can chat through accessibility needs, pets, space, oil vs. lotion and more. 
  • Hygiene: Out of courtesy for your client and to provide an optimal experience, we recommend traveling with a kit for freshening up. We understand you may be doing multiple sessions a day and having a small bag of essentials can make all the difference.
  • Smoking: Many of our clients are very sensitive or even allergic to smoke. We kindly ask that if you do smoke, to be mindful of the needs of the client before your arrival.
  • Draping: We want to ensure that everyone in our network feels comfortable during the session. Please know that as professional independent contractors, Providers are required to cover clients appropriately and follow the Board of Massage guidelines in their region. 
  • Atmosphere: Please ensure your phone is on silent mode and not in use during your session. We understand that often your phone is used to play music for your clients. When using a streaming service, commercial free is preferable to avoid disturbing the overall experience.

    Communication Is Key

    The most efficient way to communicate with your client. There, you can discuss anything from injuries or accessibility needs to parking, allergies and necessary supplies. 

    Zero Tolerance Policy

    We enforce a zero tolerance policy towards sexual misconduct or inappropriate behavior of any kind. Engaging in sexual relationships with clients is strictly prohibited. 

    Reporting a Safety Concern

    Your safety matters. If you ever feel uncomfortable before, during, or after a session, you can report your concern confidentially to our Team at:

     [email protected]

    Every report is taken seriously and reviewed with care and discretion.